ELEPHAS LABORATORIES PORTAL TERMS AND CONDITIONS
Last Updated: June 30th, 2026
1. Scope of These Terms and Conditions
These Terms and Conditions ("Terms") are applicable to your access to and use of the Elephas Laboratories Order Management System (the "Portal") operated by Elephas Laboratories, LLC ("Elephas Labs," "we," "our," "us"), a CLIA-certified clinical laboratory and subsidiary of Elephas Biosciences Corporation. The Portal enables qualified healthcare professionals to order laboratory tests, including the eLIVE test, access patient information and test results, and utilize related clinical services.
Your access to and use of the Portal and the information, materials, products, tools, and services available through the Portal are subject to these Terms, regardless of whether you possess or do not possess a registered account through the Portal ("Account"). These Terms supplement the Elephas Laboratories Website Terms of Service. In the event of any inconsistency, these Portal Terms and Conditions shall govern with respect to your access to and use of the Portal.
2. Privacy and HIPAA Compliance
Our Privacy Policy describes how Elephas Labs collects information about you through the Portal. Additionally, because the Portal handles protected health information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and the Health Information Technology for Economic and Clinical Health Act of 2009 ("HITECH"), our use and disclosure of PHI is governed by our Notice of Privacy Practices and applicable Business Associate Agreements.
You represent and warrant that when using the Portal you will comply with all applicable laws and regulations, including HIPAA, HITECH, and other federal and state privacy and data security laws, and you will not provide any information, including PHI, to us for which you do not have the required authorizations or consents.
3. Disclaimer of Content; Clinical Judgment
The Portal provides access to test ordering functionality and clinical information related to the eLIVE test, a Laboratory Developed Test ("LDT") that uses cytokine profiling from a live tumor biopsy to predict a patient's likelihood of response to immune checkpoint inhibitors.
THE ELIVE TEST RESULTS SHOULD NOT BE USED AS THE SOLE BASIS FOR CLINICAL DECISIONS.
Healthcare providers should exercise their own clinical judgment when using the Portal, test results, or any related content, tools, or databases. The information and services available through the Portal are intended solely as aids to clinical decision-making and are neither medical advice nor healthcare for any individual patient nor a substitute for medical or other professional advice and services from a qualified healthcare provider familiar with the patient's medical history.
4. Copyright, Trademarks, and Other Intellectual Property
Copyright, trademark, patent, and other applicable laws protect the services and materials appearing on the Portal. All materials on the Portal may be accessed, downloaded, or printed only within the scope allowable by these Terms and for purposes related to the ordering and interpretation of laboratory tests. No other use of these materials may be made without express written permission of Elephas Labs.
The Portal is owned by Elephas Laboratories, LLC. None of the names, trademarks, service marks, and logos of Elephas Labs or Elephas Biosciences Corporation appearing on the Portal may be used in any advertising or publicity without express written permission. Nothing contained on the Portal should be construed as granting any license or right of use to any trademark displayed on the Portal.
5. Right to Change Terms and Conditions
Elephas Labs may, at any time and from time to time, in its sole discretion, change these Terms in whole or in part. Any changes to these Terms will be effective immediately upon posting of the modified Terms to the Portal. If you possess an Account, we may also provide notice of the changes to you when you log in to the Portal or by sending notice to contact information you have provided to us. You agree to review these Terms periodically and to comply with, and be bound by, the modified Terms by continuing to use or access the Portal after modified Terms are posted.
6. Your Provision of Account and Contact Information
When you provide information about yourself to us, including when you create an Account, you agree to: (a) provide accurate, current, and complete information about yourself and your professional credentials; (b) maintain and promptly update such information to keep it accurate, current, and complete; and (c) not provide information that attempts to impersonate another individual or misrepresent your professional qualifications.
we retain the right to suspend or terminate any Account you establish and to refuse any or all current or future use of the Portal. By providing your contact information, you consent to receive communications from Elephas Labs related to your Account, test orders, results, and the Portal, including via email and, where you have provided a mobile number, via SMS text message. Message and data rates may apply. You may opt out of non-essential communications at any time by following the unsubscribe instructions in our messages or by contacting us.
7. Authorized Users
The Portal is intended to be used only by qualified healthcare professionals ("Ordering Providers" or "Physicians") and their authorized designees. We may require that you provide documentation of your professional credentials, including but not limited to your medical license, National Provider Identifier (NPI), and other credentialing information.
Where permitted by applicable law and these Terms, you may designate individuals to use the Portal on your behalf (each, a "Delegate"). You must comply with these Terms when appointing a Delegate. Only Ordering Providers and Delegates (collectively, "Authorized Users") may access the Portal.
8. Registration, Passwords, and Account Security
Access to the Portal requires you to register and obtain login credentials. You will use a unique username and password to access the Portal. You acknowledge and agree that you are responsible for: (a) maintaining the confidentiality of your login ID and password; (b) all uses of your login ID, password, and Account; and (c) immediately notifying us of any unauthorized use of your login ID, password, or Account, or any other breach of security.
To maintain account security, we recommend that you: (i) change your password regularly; and (ii) change your password immediately if you have any reason to believe it has been compromised.
You may be held liable for any loss or harm incurred by us or any other person or entity due to someone else using your login ID, password, or Account as a result of your failing to keep your Account information secure and confidential. You may also be liable to us or third parties for any misuse of the Portal through your Account, including liability arising under HIPAA and other applicable law. You must not use anyone else's Account unless you have their express permission, and you must not provide your password to anyone else.
9. Properly Authorize Delegates
You may authorize Delegates to access and use the Portal on your behalf. To authorize a Delegate, you must first ensure that your use of a Delegate is permitted under applicable law (which you agree is your responsibility to determine). To provide a Delegate with access to the Portal, you will enter the Delegate's information into the Portal, which will trigger an automated email to the Delegate with instructions for accessing the Portal and obtaining their unique login credentials.
You must NOT provide the Delegate with your own access credentials or login information.
10. Properly Restrict Delegates' Use of the Portal
By permitting a Delegate to access the Portal on your behalf, you agree that each Delegate:
Is currently employed by or under contract with you, or works with another member of the patient's clinical care team;
Has your personal authorization to access the Portal;
Is accessing or providing information only as directed and instructed by you and consistent with the patient's express consent and applicable law;
Will use and disclose test results and other information obtained through the Portal in compliance with applicable laws and policies; and
Is accessing the Portal in an authorized manner using his or her own unique account and credentials.
You are responsible for obtaining guidance regarding compliance with all applicable laws in your jurisdiction. We may refuse any test requisitions or submissions by Delegates that we believe may be illegal, improper, incomplete, or inconsistent with Elephas Labs policies, in our sole discretion.
11. Properly Monitor Delegates' Use of the Portal
Because you are liable for the actions of your Delegates, you agree to: (a) ensure that your Delegates have appropriate rights of access for the intended use of the Portal; (b) document your laboratory test orders in the patient's medical record, even if a Delegate entered the order; and (c) immediately inform us if you suspend or terminate your relationship with a Delegate or wish to suspend or terminate a Delegate's authority to access the Portal on your behalf so that we can disable or adjust that Delegate's access.
We consider patient information we deliver to your Delegate to be delivered to you.
12. Test Ordering and Results
The Portal allows Authorized Users to order certain tests, including the eLIVE test, and to access patient information, laboratory test results, relevant documentation, and other information. Orders may be submitted digitally through the Portal, by email, or by fax. These Terms are incorporated by reference into the Test Requisition Form (TRF), and by completing and submitting a TRF, you agree to be bound by these Terms.
When submitting test orders through the Portal, you will be required to provide a provider attestation and electronic signature ("eSign"). Test results will be delivered through the Portal as signed PDF reports after review and sign-off by our Medical Director. You will receive an email notification when results are available for download.
You agree that you are responsible for any further uses you make of the information accessed through the Portal. If you download, reproduce, or transfer such information to third parties, you are responsible for doing so in a secure manner and in compliance with your obligations under HIPAA and other applicable laws.
13. Protected Health Information
You understand and agree that when you use the Portal you may have access to confidential, sensitive, and personal information, including PHI. It is your responsibility to comply with all applicable laws, regulations, directives, and guidance applicable to that information, including without limitation HIPAA, HITECH, and any implementing regulations, as well as applicable state privacy laws.
You are solely responsible for obtaining any consents necessary to provide a patient's personal or health-related information to us and for ensuring any such disclosures comply with applicable law. Protected health and personal information provided through the Portal may be used and distributed only for purposes of treatment, payment, or healthcare operations (as those terms are used in HIPAA) or as otherwise permitted by applicable law.
14. Your Conduct
You agree to comply with all laws, rules, and regulations applicable to your use of the Portal. In addition, you agree NOT to: (a) upload, post, email, transmit, or otherwise make available any content that is known by you to be false, inaccurate, or misleading; (b) upload, post, email, transmit, or otherwise make available any content that violates any law, statute, ordinance, or regulation; (c) do anything that could disable, overburden, or impair the proper working of the Portal; (d) use any automated means to access the Portal without our prior permission; (e) attempt to gain unauthorized access to any portion of the Portal; (f) probe, scan, or test the vulnerability of the Portal; (g) harvest or collect information about other users; (h) impersonate any person or entity or misrepresent your professional qualifications; or (i) interfere with or disrupt the operation of the Portal.
15. Third-Party Content and Links
The Portal may contain third-party content and links to third-party websites. We provide such content and links as a convenience to our users. We have no control over any third-party websites or content and do not endorse, sponsor, recommend, or otherwise accept any responsibility for such websites or content. You acknowledge and agree that we are not responsible or liable for the accuracy, content, privacy practices, or any other aspect of third-party websites or content.
16. Operation of the Portal
We reserve the right to do any of the following, at any time, at our sole discretion: (a) modify, suspend, or terminate operation of or your access to the Portal, or any portion of the Portal, including for your violation of these Terms; (b) modify or change the Portal, or any portion of the Portal; and (c) interrupt the regular operation of the Portal as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes to the Portal.
17. Disclaimer of Warranty
THE PORTAL AND ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE PORTAL ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT ALLOWED BY LAW, ELEPHAS LABS AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE PORTAL AND ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE PORTAL, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
YOUR USE OF THE PORTAL IS AT YOUR OWN RISK. ACCESS TO THE PORTAL MAY BE INTERRUPTED AND THE MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE PORTAL MAY NOT BE ERROR-FREE. ELEPHAS LABS DOES NOT WARRANT THAT THE PORTAL WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE PORTAL IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
18. Limitation of Liability
EXCEPT AS OTHERWISE REQUIRED BY LAW, AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, UNDER NO CIRCUMSTANCES SHALL ELEPHAS LABS, ITS PARENT COMPANY, AFFILIATES, SUPPLIERS, OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PORTAL OR THE MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE PORTAL BE LIABLE FOR:
(A) DIRECT DAMAGES EXCEEDING THE TOTAL FEES PAID BY YOU TO ELEPHAS LABS IN THE TWELVE MONTHS PRIOR TO YOUR CLAIM; OR
(B) ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF DATA OR LOST PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR INABILITY TO USE, THE PORTAL.
THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
19. Indemnification
You agree to indemnify, defend, and hold harmless Elephas Labs, its parent company Elephas Biosciences Corporation, their affiliates, subsidiaries, and their respective directors, officers, employees, agents, contractors, and representatives (collectively, the "Elephas Indemnitees") from and against any and all losses, damages, liabilities, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of any kind (including reasonable attorneys' fees) incurred by the Elephas Indemnitees arising out of or related to:
Your use of the Portal;
Your violation of these Terms;
Your violation of any applicable law or the rights of any third party;
Any misrepresentation of your credentials or professional qualifications;
Your failure to obtain the patient's proper consent or authorization as required by law
20. Severability
If any provision of these Terms is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms shall remain in full force and effect. Provisions held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.
21. No Waiver
No waiver by Elephas Labs of any provision set out in these Terms shall be deemed a further or continuing waiver of such provision, and any failure by Elephas Labs to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
22. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to any principles of conflicts of law. Any dispute arising out of or relating to these Terms or your access to or use of the Portal shall be resolved exclusively in the state or federal courts located in Dane County, Wisconsin, and you consent to the personal jurisdiction of such courts.
23. Force Majeure
Elephas Labs shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, equipment failures, supply chain disruptions, or shortages of transportation, facilities, fuel, energy, labor, or materials.
24. Termination
These Terms are effective unless and until terminated by Elephas Labs. We may terminate or suspend your access to the Portal at any time, for any reason, with or without notice. Upon termination, your right to use the Portal will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
25. Entire Agreement
These Terms, together with the Elephas Laboratories Website Terms of Service, Privacy Policy, and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and Elephas Labs with respect to your access to and use of the Portal.
26. Assignment
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without Elephas Labs' prior written consent. Elephas Labs may assign, transfer, or sublicense any of its rights or obligations under these Terms without restriction, including in connection with any merger, acquisition, asset sale, or similar transaction. Any attempted assignment in violation of this Section shall be void. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
27. Contact Information
If you have questions about these Terms or the Portal, please contact us at:
Elephas Laboratories, LLC
CLIA #52D2333937
1 Erdman Place, Suite 100
Madison, WI 53717
United States
Phone: (608) 292-7642
Email: legal@elephas.com
Elephas Laboratories CLIA #52D2333937
Laboratory Operating Hours: Monday to Friday: 8:00 a.m. to 5:00 p.m. CT.
Phone: (608) 622-7954 | Email: elive@elephaslabs.com
A dedicated support team is available Monday to Friday from 8:00 a.m. to 6:00 p.m. CT.
References: 1. Ramasubramanian, T.S. Adstamongkonkul, P., Scribano, C., et al. A live tumor fragment platform to assess immunotherapy response in core needle biopsies while addressing challenges of tumor heterogeneity. J Transl Med 24, 18 (2026). https://doi.org/10.1186/s12967-025-07378-2 2. Voabil P, de Bruijn M, Roelofsen LM, et al. An ex vivo tumor fragment platform to dissect response to PD-1 blockade in cancer. Nature medicine. 2021;27(7):1250-1261. doi:10.1038/s41591-021-01398-3